Tiger Struk

1. Overview

Tiger Struk Pty Ltd ("Tiger Struk", "we", "us", "our") is committed to protecting the privacy of individuals who interact with us, including customers, suppliers, website visitors and job applicants. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct that information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By providing personal information to Tiger Struk, or by using our website, you consent to the collection, use and disclosure of that information in accordance with this Policy.

2. Information We Collect

The type of personal information we collect depends on the nature of your dealings with us. This may include:

Customers and prospective customers

Name, job title and business contact details (phone, email, postal and delivery addresses)
Company name, ABN and trade account details
Project details, site addresses, site contact information and access requirements
Order history, quotes, bar schedules, drawings and other project documents you provide
Billing and payment information (we do not store full credit card numbers)
Records of phone calls, emails and other correspondence with our team

Website visitors

Information submitted via our contact, quote and resource request forms
Technical information such as IP address, browser type, device type, pages visited and referring website, collected automatically through standard website analytics

Job applicants

Name, contact details, resume/CV, cover letter and any information provided during a recruitment process
Information from referees, where you have provided their details to us

We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, or criminal history) except where strictly necessary — for example, where a role requires a particular licence or working-with-children check, or where you choose to disclose such information to us.

3. How We Collect Information

We generally collect personal information directly from you — for example, when you call us, send us an email, complete a form on our website, place an order, or apply for a job. In some circumstances we may collect information from third parties, such as:

Delivery and logistics partners coordinating a delivery on our behalf
Publicly available sources, such as a company website or business register, to verify business details
Referees or previous employers named by a job applicant

Where practicable, we will let you know if we collect information about you from a third party.

4. How We Use Your Information

We use personal information for the following purposes:

To process quotes, orders and invoices, and to manage trade accounts
To coordinate deliveries and communicate with you about your order, including delivery windows and any changes
To provide technical advice and respond to enquiries
To assess job applications and manage recruitment processes
To maintain our business records, including for accounting, tax and audit purposes
To improve our products, services and website
To comply with our legal and regulatory obligations
Where you have consented, to send you information about products, services or promotions that may be of interest to you

We will only use personal information for the purpose for which it was collected, or for a related purpose you would reasonably expect, unless you have consented to another use or the use is required or authorised by law.

5. Disclosure to Third Parties

We may disclose personal information to:

Delivery contractors and logistics providers, to the extent necessary to fulfil your order (such as delivery address and site contact details)
Our professional advisers, including accountants, auditors and legal advisers
Our information technology and software service providers, including providers of website hosting, email, accounting and customer relationship management systems
Payment processors, for the purpose of processing payments
Government agencies and regulatory bodies, where required or authorised by law
Any other party with your consent

We do not sell, rent or trade personal information to third parties for their own marketing purposes.

6. Overseas Disclosure

Some of the third-party service providers we use to operate our business (for example, cloud-based software, email and website hosting providers) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, including by relying on providers with appropriate data protection commitments.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and measure the effectiveness of our content. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies, although this may affect the functionality of some parts of our website.

We may use third-party analytics services (such as Google Analytics) which collect information about your use of our website on an anonymised or de-identified basis. These services have their own privacy policies governing the use of this information.

8. Data Security & Retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include physical security measures at our premises, access controls on our digital systems, and staff awareness of privacy obligations.

We retain personal information only for as long as it is required for the purposes for which it was collected, or as required by law (for example, tax and business records are generally retained for a minimum of seven years). When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

9. Access, Correction & Complaints

You may request access to the personal information we hold about you, and request that we correct or update that information if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period, generally within 30 days.

In some circumstances we may be unable to provide access (for example, where doing so would unreasonably impact the privacy of others, or where access is restricted by law). If we refuse a request, we will provide reasons for the refusal where appropriate.

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Direct Marketing

We may use your contact details to send you information about our products and services that we consider may be of interest to you, where you have provided your contact details to us in the course of an existing business relationship or where you have otherwise consented. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The updated policy will be posted on our website with a revised "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Tiger Struk Pty Ltd
Gate C, 2 Draper Place, Kewdale WA 6105
Email: sales@tigerstruk.com.au
Phone: +61 400 182 297

Privacy Policy.